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FAQs

Orders

Yes! Once your order has left our studio you will receive a tracking number  by email. You can check the current status of your shipment. Alternatively,  you can email Customer Care at KORKIcollections@gmail.com or by  WhatsApp- 0506656284 and we will track the order on your behalf. 

If your purchase has not been processed we can cancel an order or edit your  shipping details. 

We are unable to combine orders, alter sizes, add or remove pieces to an  existing order once it has been placed. 

Immediately contact Customer Care team KORKIcollections@gmail.com

We’re so sorry for the inconvenience! Please send us an email with your  order number to KORKIcollections@gmail.com or to 0506656284 by  WhatsApp and include a picture of the damaged or wrong product. We’ll  make sure to look after you! 

 

You can sign up to our restock notifications! 

Please go to the product of interest on our website. Click on the “EMAIL  WHEN AVAILABLE” option and fill out the request.

Soon… we promise! We get so excited about our new styles that we  sometimes share sneak peeks on social media. Send a screenshot to  KORKIcollections@gmail.com or by WhatsApp- 0506656284 and we’d be  happy to let you know the name of that item and its planned launch date.

Sure :), we are available in direct chat on the site, at the email address:  KORKIcollections@gmail.com and by phone and WhatsApp: 050-6656284 Sundays-Thursdays between the hours of 10:00 to 17:00 and on Fridays and  holiday eves between the hours of 10:00 – 13:00. 

DELIVERIES

 We strive to process all orders in 1-3 business days from when the order is  received.

If your package is lost in transit we will do everything we possibly can to  assist you. 

We are not responsible for packages once proof of delivery is generated.  Once the carriers have received the package we cannot be responsible for  delivered items that have been lost or stolen.

RETURNS 

Once we have received, inspected and approved your return, your refund will be processed  within 7 business days. You will be notified via email at the address listed on your account  when this transaction has taken place. 

Please note that your banking institution may require additional days to process and post  this transaction to your account once they have received the information from us. 

PAYMENTS

The card in use may have expired. 

You may have exceeded the authorized credit limit. Please contact your bank. Your billing address may differ from your shipping address. Please call your credit card  company to verify your information. A mismatch can cause an inconvenience in all  purchases. Always check that all fields are filled in correctly. 

FIT

Karin is almost always a size XS across the board and a size 24 in bottoms.

Sure! Please reference the fit tips, size charts and model stats on each page. If you need any  additional help, please WhatsApp us at 0506656284.

some of our styles are intended to fit a little more oversized than you may be used to.  WhatsApp us anytime for styling or fit advice.