Yes! Once your order has left our studio you will receive a tracking number by email. You can check the current status of your shipment. Alternatively, you can email Customer Care at KORKIcollections@gmail.com or by WhatsApp- 0506656284 and we will track the order on your behalf.
If your purchase has not been processed we can cancel an order or edit your shipping details.
We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed.
Immediately contact Customer Care team KORKIcollections@gmail.com .
We’re so sorry for the inconvenience! Please send us an email with your order number to KORKIcollections@gmail.com or to 0506656284 by WhatsApp and include a picture of the damaged or wrong product. We’ll make sure to look after you!
You can sign up to our restock notifications!
Please go to the product of interest on our website. Click on the “EMAIL WHEN AVAILABLE” option and fill out the request.
Soon… we promise! We get so excited about our new styles that we sometimes share sneak peeks on social media. Send a screenshot to KORKIcollections@gmail.com or by WhatsApp- 0506656284 and we’d be happy to let you know the name of that item and its planned launch date.
Sure :), we are available in direct chat on the site, at the email address: KORKIcollections@gmail.com and by phone and WhatsApp: 050-6656284 Sundays-Thursdays between the hours of 10:00 to 17:00 and on Fridays and holiday eves between the hours of 10:00 – 13:00.
We strive to process all orders in 1-3 business days from when the order is received.
If your package is lost in transit we will do everything we possibly can to assist you.
We are not responsible for packages once proof of delivery is generated. Once the carriers have received the package we cannot be responsible for delivered items that have been lost or stolen.
Once we have received, inspected and approved your return, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
The card in use may have expired.
You may have exceeded the authorized credit limit. Please contact your bank. Your billing address may differ from your shipping address. Please call your credit card company to verify your information. A mismatch can cause an inconvenience in all purchases. Always check that all fields are filled in correctly.
Karin is almost always a size XS across the board and a size 24 in bottoms.
Sure! Please reference the fit tips, size charts and model stats on each page. If you need any additional help, please WhatsApp us at 0506656284.
some of our styles are intended to fit a little more oversized than you may be used to. WhatsApp us anytime for styling or fit advice.